Refunds and cancellations

One pattern ($9)

Full refund within 30 days, no questions asked. Email us within 30 days of buying and we'll refund the full amount, including any sales tax you paid. You don't need to give a reason.

Pro ($15 a month)

• Cancel any time. Cancel from your account page or by emailing us. There's no cancellation fee.
• Pro stays on until the end of the month you've paid for. After that it stops, and you won't be charged again.
• First payment: if you ask within 14 days of first subscribing, we'll refund that first payment in full.
• Later payments aren't refunded for part of a month. Cancelling stops the next charge.

Patterns you made while you had Pro are yours to keep and use under the Pro license.

How to ask for a refund

1. Email support@phototoquilt.com from the email address you used at checkout, or reply to your receipt.
2. Tell us which purchase it is. The date or the receipt number is enough.
3. We'll confirm the refund by email, usually within two business days.

The money goes back to the card or account you paid with. Your bank usually shows it within 5 to 10 business days.

If your receipt says your order was sold through Link, Stripe's checkout service, you can also ask Link support for a refund at support.link.com.

If something's wrong with your pattern

If the PDF won't download, won't open, or the numbers look wrong, email us. We'll fix it, or refund you if we can't.